Privacy Policy | Live in Oxfordshire

1. Who we are

Live in Oxfordshire (“we”, “us”, “our”) operates the website liveinoxfordshire.now. We are a relocation information and lead generation service covering Oxford City and the county of Oxfordshire, United Kingdom.

For data protection purposes, we are the data controller of personal information you submit through this website. You can contact us at hello@liveinoxfordshire.now.

2. What data we collect

We may collect the following categories of personal data when you use this website:

Contact details: name, email address, telephone number.
Relocation preferences: target area, budget range, move timeframe, buying or renting status, commute destination, school requirements.
Property details: whether you have a property to sell, current postcode (optional).
Marketing preferences: whether you have opted in to receive property and area updates.
Technical data: IP address, browser type, pages visited, and referral source (collected via analytics tools).

3. How we use your data

We use your data for the following purposes:

To respond to your enquiry or provide the area shortlist you requested.
To send you the Oxford and Oxfordshire Moving Guide if you requested it.
To send you occasional property, area, and relocation updates, if you opted in.
To improve the content and functionality of this website.
To comply with our legal obligations.

4. Legal basis for processing

Consent: where you have ticked the marketing opt-in checkbox, we process your data to send you marketing communications. You may withdraw consent at any time.
Legitimate interests: we may process contact data to respond to service enquiries and to improve the website, where this is not overridden by your rights.
Legal obligation: we retain records as required by applicable law.

5. Who we share your data with

We do not sell your personal data. We may share it with:

Our CRM and email service providers, who process data on our behalf under data processing agreements.
Trusted relocation or property professionals (only with your explicit consent at the time of referral).
Law enforcement or regulatory bodies where required by law.

6. How long we keep your data

We retain contact and enquiry data for up to 3 years from your last interaction with us. If you withdraw consent for marketing, we will remove you from marketing lists within 30 days but may retain a minimal suppression record to prevent re-contact.

7. Your rights

Under UK GDPR you have the right to:

Access the personal data we hold about you.
Correct inaccurate data.
Erase your data (“right to be forgotten”).
Restrict or object to processing.
Withdraw consent at any time for marketing communications.
Complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

To exercise any of these rights, email us at hello@liveinoxfordshire.now.

8. Cookies and analytics

This website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use the site. These tools collect anonymised usage data. You can control cookie settings through your browser preferences.

9. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of the website after changes are posted constitutes acceptance.